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Sunday, March 8, 2009

Leadership Communication

Most of us know, the role of communication in an organization or life to be successful person. More over, a Leader's communication can create a positive or negative impact on employees and can create an image around the personality. Quite often you can communicate easily with authority, but difficult when one needs to influence others.
let me share here some of my learning.
Especially a leader communicates in various roles and at different stages of organization life cycles.
Most often these communication change its styles and frequencies based on the level of maturity of the people. When you deliver the message, pl, pay attention to non-verbal communication apart from verbal;People pick faster through non-verbal than verbal.

A leader can be a Community Architect; this could be initial stages of laying out vision for an organization or at the beginning of a project. A leader needs to communicate effectively his vision, by creating a shared need for employees and connecting them to big picture (goals). this speech is more motivational and meaningful to employees.
Lot times leaders depend upon nice stories, I learnt this from my previous bosses...I used to use video clips from my favourite movies like 300, Nemo, Rambo, Lagaan etc....

for example in my organization, the vision is simply centered around 3 numbers, Customer Satisfaction, Employee Retention and Productivity, every single member in the organization understands this.

Its like a Navigator on a ship, leader should be able to set the direction in which the ship should sail to reach the destination (goal of the organization). Leader should be able to link every employee's contribution to the organizational vision/goal. Its all about sailing together, decides at what speed you would reach the goal. I always use the phrase of " let us sail together, those who can not peddle, can be out of the boat".

Most of the times, leader should be able to answer the "how" part in a broader sense, at least so called 30,000 feet level. This is the stage, where leader should convert his vision/goals/thoughts in to actionable plans.

A Leader should play a role of Renewable champion by constantly assessing the progress of a project while in execution mode. He/She can employ a certain frequency to review the progress to revitalize or to keep on the rails. This rigor is so important that the leader should break in to various levels based upon what he/she wants to see " at a quick glance", "High Level" and "Deep Dive", for example it can be daily, weekly or monthly reviews.

It some times the last minute race...how much you energize and drive people to stretch beyond the expectation.
Thought Leadership would be at test for the leader at this stage, how many innovative ideas he/she could bring depends upon ones expertise and experience to fuel the speed of execution.
Learning from mistakes and keeping the blame-game out of the context, work on only process failures makes a leader the most acceptable and rallied around.

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