Change Acceleration Process

At times you will be challenged with bringing in a change in an organization, for example whether it is in Financial health of the company or Customer Satisfaction or in Infrastructure of the company.

Well before we proceed, let us define what is the organization! It could be a corporate or Political Party or can be a NGO; All Needs to define around three things

People


Processes


Technology (knowledge or Tools)

When we want to bring in a change, you can not attack all these in three different directions, you need to follow a step by step method.
Ofcourse, change needs a clear Vision where you want to be.

First of all...you need to look at the people....How is the culture, what initiatives or programs you need to bring in to change the "mind set". This is important as you are surrounded by people, your Team, Your Bosses or Sr.Leaders, Customers and Stake Holders. You need to look at this as a 360 degree view. You need to plan a strategy for every body to bring in a change. This is simply called 'Shared Need'.

Few things help us in bringing a change in people perspective, one Motivation, Recognition, Involvement, Leading by example, walk the talk etc etc.... but well important of all these is winning the trust of every body, which is a difficult game.

Once you got success over first important element, then you need to establish Processes or policies. These processes have to be reliable and repeatable, then only you can steer for the victory. Most important in establishing a proper procedures, one should know again what is the problem and what goal you want to attain.

Well corporates now a days adopting no of Quality Tools to attack the processes, however I would like to remind that each quality tools have its own core strength and can bring in the change only in particular objective.
For example '6 sigma' can give huge change in Variation; 'Lean' can give you in Flow; ITIL can help in defining the frame works and ISO 9000 can help you in establishing controls/documentation.

Finally, the Knowledge or Technology change needs to be brought in; why I am advising to follow this order? With out people 'buy-in' or a path laid out in the form of Process, it would make difficult to execute a change.

Technology is not about IT, what I am talking about is some thing that is "core to your business"...it could be a knowledge or Technology or it could be tools. Well if you have right processes, it is easy to fit in Tools or Technologies

Ahh!!

Communication plays an important role in tying all these together to get what you want to do.